Return Policy
Return & Refund Policy
At Beauty World Shop, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the terms and conditions outlined below.
1. Return Eligibility
Return requests must be submitted within 30 days from the date you receive all items included in your order.
To be eligible for a return, the item must:
- Be unused and unworn;
- Be in its original condition;
- Include the original packaging, tags, and accessories, where applicable; and
- Meet all other eligibility requirements stated in this policy.
Items that show signs of use, wear, washing, alteration, damage caused after delivery, or improper handling may not be eligible for return.
All returns require prior authorization from Beauty World Shop. Please do not send any product back before your return request has been reviewed and approved.
2. How to Request a Return
To request a return, please contact us through one of the following methods:
- Send an e-mail to info@shopelits.com
- Send whatsapp message to our whatsapp customer service to 1 (548) 878‑3258
- Use contact form which is preserved at https://www.beautyworldshop.com/pages/contact-us
When submitting your request, please provide:
- Your order number;
- The full name used to place the order;
- The item(s) you wish to return;
- The reason for the return; and
- The required photos and/or videos described below.
Once your request has been reviewed and approved, our customer service team will provide you with the applicable return instructions.
3. Photo & Video Requirements
To properly evaluate and process a return or exchange request, we require clear, recent photos of the product taken from different angles showing its current condition.
If you are reporting that an item is defective, damaged, incorrect, or not functioning properly, we may also require a clear, recent video demonstrating the reported issue.
The photos and/or videos must clearly show:
- The actual product received;
- Its current condition; and
- The specific defect, damage, malfunction, or other issue being reported.
We may request additional photos, videos, or information when reasonably necessary to evaluate the claim.
If sufficient evidence is not provided, we may be unable to verify or process the request as a defective or damaged product claim. Where applicable, the request may instead be handled under the conditions for a standard non-defective return.
Submitting photos or videos does not automatically guarantee approval. Each request will be reviewed based on the information and evidence provided.
4. Defective, Damaged, or Incorrect Items
If you believe that you received a defective, damaged, incorrect, or non-functioning product, please contact us as soon as possible after discovering the issue.
Once the reported issue has been reviewed and verified, we will provide an appropriate resolution in accordance with this policy. Depending on the circumstances, this may include a replacement, refund, or other appropriate solution.
For an approved return involving a verified defective, damaged, or incorrect product, applicable return shipping costs will be covered by us.
5. Non-Defective Returns
Returns requested for reasons unrelated to a verified product defect—including personal preference, color preference, sizing, style, or change of mind—are treated as non-defective returns.
A 25% deduction applies to eligible returns of non-defective products.
The applicable deduction will be taken from the refundable amount, and the remaining eligible balance will be refunded to the original payment method used for the purchase.
The original shipping fee, if any, is non-refundable, except where otherwise required by applicable law.
Return shipping costs for non-defective returns are the responsibility of the customer.
6. Return Shipping
For eligible U.S. returns, we may provide a USPS return label or QR code together with return instructions.
Unless the return involves a verified defective, damaged, or incorrect product, the applicable return shipping cost is the customer's responsibility.
Please:
- Follow the return instructions provided by our customer service team;
- Keep your shipping receipt and tracking information until your refund has been completed; and
- Do not send the package to the sender's address printed on your original shipment.
The sender's address on your package is not our authorized return address.
Returns sent without prior authorization or to an unauthorized address may not be accepted or processed.
7. Refunds
Once your returned item has been received at our designated return facility, it will be inspected.
If the return is approved, the applicable refund will generally be processed within 5 business days after receipt and inspection of the returned item.
Refunds will be issued to the original payment method used for the purchase.
After we process your refund, it may take approximately 2–5 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
You will receive confirmation once the refund has been processed.
8. Non-Returnable Items
For hygiene and safety reasons, certain products are not eligible for return, including:
- Lingerie;
- Tights and socks;
- Cosmetics and makeup products;
- Skincare products, including creams;
- Oral and dental care products, including toothbrushes, toothpaste, and mouthwash; and
- Other hygiene-sensitive products where a return cannot reasonably be accepted after opening or use.
Belts, bags, and shoes may be returned if they otherwise satisfy the requirements of this policy.
For hygiene reasons, swimwear must be tried on over underwear, and the original hygiene liner must remain attached and intact.
Matching sets must be returned as a complete set and cannot be partially returned.
Items purchased entirely using Store Credit may be designated as Final Sale and may not be eligible for return or refund.
9. What Is Not Considered a Product Defect
The following circumstances are generally not considered product defects or quality issues:
- Minor loose threads or raw edges that do not affect normal use;
- Normal variations in fabric thickness or texture;
- Minor differences in color caused by lighting, photography, monitor settings, screen calibration, or display differences;
- Dissatisfaction based on personal preference regarding color, style, appearance, or design;
- Damage caused by use, washing, improper care, improper maintenance, alterations, modifications, or attempted repairs;
- Sizing issues where the item corresponds to the size ordered; and
- Minor measurement variations resulting from manufacturing, design, or style differences.
Customers are encouraged to carefully review the product description, measurements, and applicable size chart before placing an order.
Any sizing recommendations provided by our customer service team are intended as general guidance and do not replace the measurements shown on the applicable product page.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been shipped, it can no longer be cancelled and must instead be handled through the applicable return process after delivery.
For eligible cancellations processed before shipment, a 25% deduction may apply due to transaction-related payment processing and sales platform charges associated with the order.
Where a deduction applies, the remaining eligible balance will be refunded to the original payment method.
We may request confirmation from you before processing a cancellation that is subject to a deduction.
11. Exchanges
Where an exchange is available, you must first contact our customer service team and receive approval and instructions.
The item must satisfy the applicable return eligibility requirements, including any requested photos or videos.
Once an exchange has been completed, the replacement item will generally not be eligible for an additional exchange or return based solely on personal preference, sizing, style, or color preference.
This does not prevent you from contacting us if a replacement item arrives defective, damaged, or incorrect.
12. Important Return Conditions
Please remember:
- Do not return an item without prior authorization.
- Do not send returns to the sender's address printed on the original package.
- Follow the return instructions provided by our customer service team.
- Keep your return receipt and tracking information until your refund is completed.
- Only return products purchased from Beauty World Shop.
- We are not responsible for unrelated products accidentally included in a return package.
- Returned products are subject to inspection before a refund is approved.
- Original shipping charges are generally non-refundable.
- Refunds are issued only to the original payment method.
Nothing in this policy is intended to exclude or limit any non-waivable rights available to customers under applicable consumer protection laws.